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Shipping and Delivery Policy

At Rich Pizza, we are committed to delivering your favorite pizzas, burgers, pastas, mojitos, sandwiches, and wraps fresh and on time. Please read our Shipping and Delivery Policy to understand how we manage deliveries from our restaurant to your doorstep.

Delivery Areas

  • Service Area: We currently deliver within Mohali and Kharar. Please ensure your delivery address falls within our service area before placing an order.
  • Expansion: We are constantly working to expand our delivery areas. Stay tuned for updates, or contact us to find out if we deliver to your location.

Delivery Timing

  • Estimated Delivery Time: Our average delivery time is between 30 to 60 minutes from the time your order is confirmed, depending on your location and the time of day.
  • Peak Hours: During peak hours or high-demand times, delivery times may be longer. We appreciate your patience during these periods.
  • Real-Time Tracking: You can track your order in real-time through our website or by contacting our customer service team.

Delivery Charges

  • Standard Delivery Fee: A standard delivery fee of [insert amount] applies to all orders. This fee will be displayed at checkout.
  • Minimum Order Amount: A minimum order amount of Rs 500 may be required for delivery. Orders below this amount may incur an additional charge or may not be eligible for delivery.

Order Confirmation and Preparation

  • Order Confirmation: Once you place an order, you will receive an order confirmation email or SMS. This confirmation includes your order details, delivery address, and estimated delivery time.
  • Preparation Time: All our meals are prepared fresh to order. Depending on the complexity of your order, preparation may take 15-30 minutes before it is ready for delivery.

Delivery Conditions

  • Customer Availability: Please ensure that someone is available at the delivery address to receive the order. Our delivery person will attempt to contact you upon arrival. If the delivery fails due to unavailability or incorrect address, additional delivery charges may apply.
  • Contactless Delivery: We offer contactless delivery options for your safety. Please specify your preference during checkout or inform our delivery person when they arrive.
  • Handling Instructions: Once received, please consume your food promptly for the best taste and freshness. If you have any special handling instructions, please inform us at the time of order.

Failed Delivery Attempts

  • Incorrect Address: If the delivery address provided is incorrect, we will attempt to contact you for the correct details. If we are unable to reach you, the order may be canceled, and a refund may not be issued.
  • Customer Absence: If no one is available to receive the order at the delivery location, our delivery person will attempt to contact you. If delivery cannot be completed, we may charge an additional fee for redelivery or cancel the order without a refund.

Delivery Issues

  • Delayed Delivery: If your order is delayed beyond the estimated delivery time, please contact us. We will do our best to expedite your delivery or offer a resolution.
  • Order Accuracy: Please check your order upon delivery to ensure accuracy. If any items are missing or incorrect, contact us immediately for assistance.

Contact Us

For any questions or concerns about our Shipping and Delivery Policy, please reach out to us:

Rich Pizza
Website: https://richpizza.in